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Refund policy

Refund Policy for Artorama Shop

At Artorama Shop, we strive to provide you with the best shopping experience and ensure timely delivery of your orders. This Refund Policy outlines our guidelines and procedures regarding refunds and returns once the delivery of your order has been confirmed by the carrier with a tracking number. Please read this policy carefully before making a purchase from our online store.

Confirmation of Delivery:
Once the carrier confirms the delivery of your order by providing a valid tracking number, it implies that the package has reached its intended destination. At this point, our responsibility for the successful delivery of the order is fulfilled.

Refund Eligibility:

We’re happy to offer replacements or refunds for items that arrive faulty or get lost during transit—because you deserve nothing less than a smooth shopping experience.

To maintain fairness for all our customers, we’re unable to process refunds or returns in the following cases: changes of mind, buyer’s remorse, or dissatisfaction with the product.

If you have any questions or concerns, we’re just a message away and always ready to help!

Cancellation Policy:
We understand that circumstances may change shortly after placing an order. Therefore, we accept cancellations within one (1) hour of the purchase. If you wish to cancel an order, please contact our customer support team immediately via support@artoramashop.com. We will make every effort to accommodate your cancellation request within the specified timeframe.

Incorrect Address or Undeliverable:
Art-O-Rama is not responsible for return shipping if a customer enters the wrong shipping address during checkout. Please make sure you include your COMPLETE address when entering it into the checkout process. This includes your apartment number and correct postal code. 

We can resend the items by charging a shipping/restocking fee of $5.95 per item or refund your order, including a shipping/restocking fee of $5.95 per item. 

Exceptions:
We understand that exceptional circumstances may arise, and we are committed to providing the best possible customer service. Therefore, we will consider exceptions to this policy in the following situations:
a. Damaged or Defective Products: If the product you receive is damaged or defective upon arrival, please contact our customer support team within 30 days of delivery to initiate a return or exchange process. We may request supporting documentation or images to assess the issue and provide a resolution.
b. Incorrect Item Received: If you receive an incorrect item different from what you ordered, please notify our customer support team within 30 days of delivery. We will investigate the issue and arrange for the correct item to be shipped to you or provide an appropriate solution.
c. Non-Delivery: In the unlikely event that your order is not delivered within a reasonable time frame or is lost in transit, please contact our customer support team for assistance. We will work with the carrier to resolve the issue and ensure your satisfaction.

Return Process:
To initiate a return or report an issue covered under the exceptions mentioned above, please contact our customer support team via support@artoramashop.com. Our team will guide you through the return process, provide instructions, and address any concerns or queries you may have.

Additional Terms:
a. Product Condition: For eligible returns, the product must be in its original condition, unused, and with all original packaging, tags, and accessories intact.
b. Shipping Costs: Please note that shipping costs associated with the return or exchange of eligible items shall be the responsibility of the customer, unless otherwise specified by Artorama Shop
c. Refund Methods: Refunds, if applicable, will be processed using the original payment method used for the purchase.

Policy Updates:
Artorama Shop reserves the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review this policy periodically for any updates.

By placing an order with Artorama Shop, you acknowledge that you have read, understood, and agreed to abide by the terms and conditions outlined in this Refund Policy.

Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we won't be able to offer you a refund or replacement.

Thank you for shopping with us!